Travel agencies are overloaded with the hundreds of waivers coming to their Inboxes. The Cirium technology that ingests and monitors airline waivers not only processes new waivers, it is constantly checking for changes to details or re-issues and extensions to existing waivers. Since COVID-19 caused airlines to cancel almost all commercial flights, we have seen some waivers get updated 10 or more times.
Connecting flight history to the date range for a waiver is key in the matching process to fully verify the eligibility of each waiver for unused tickets.
*Important note: Before 17 Feb, 2020, COVID-19 related waivers were mostly categorized as "Other". A new category was created week of 17 Feb, 2020.
Why this change? When our team of data experts noted the increase in system-wide waivers, we made the decision to create a new category for epidemic/pandemic. This is just one example of how we continue to enhance the accuracy of our data since we began aggregating and standardizing travel waivers for the industry over three years ago.